Fuze Meeting

FuzeFuze is a web-conferencing and real-time collaboration tool that can be accessed using the Fuze client for your computer, tablet, or smartphone. With Fuze a Host can create a virtual meeting space for others to collaborate with one another from anywhere in the world. Features like Content Sharing, Desktop/Screen Sharing, and HD Video, make Fuze meeting a great tool to use for classroom activity as well as administrative purposes.

Topics Covered:

Fuze Overview

Fuze provides powerful features to display and share the following with others:

  • Your audio, and the audio of your online participants (if enabled)
  • Your HD video, and the Rich media content such as HD videos and high-resolution images 
  • Documents such as PowerPoint presentations and PDF files 
  • Your computer's entire screen/desktop for demonstrating tools, collaborating with participants on a document or Excel spreadsheet, or whatever your teaching or discussion needs require.

See what SLU faculty, staff and students are saying about Fuze!

[Top of Page]

How to Get Your Fuze Account

All SLU faculty, staff and students are able to create their own Fuze account in one of these two ways:

  • Launch the Fuze client and log in using your SLU email address and password to create your Fuze account.  
  • Go to https://www.fuze.com and click 'Login' in the top-right corner of the page. You can then create your account using your SLU email address and password.
  • Requests for generic or shared Fuze accounts are reviewed on a case-by-case basis.  Please review the policies for managing a shared Fuze account on the Fuze Meeting Policies & Guidelines for the requirements and request process.

Need the Fuze client? Please review the How to Install the Fuze Client section below.
[Top of Page]


How to Install the Fuze Client

For your SLU-managed Windows PC:

  • Please request the Fuze client installation from your IT Service Desk, since the installation now requires administrator rights on the computer.
  • Please note: The New Fuze for Windows client requires the Microsoft .NET 4.5 Framework to be installed on your computer. Some other SLU systems require an older version of the .NET Framework, such as IDX, so the Fuze client should not be installed on these computers.

For your personal computer, phone, or tablet:

  • Visit the Fuze Download page at www.fuze.com/download to install the currently available Fuze client, or app, for your device.

[Top of Page]


Fuze Account Features

Students receive a Pro account. Faculty and staff receive an Enterprise account. The table below lists the features available by account type. Not sure what type of Fuze account you have? Check the Fuze FAQs for info on how to check.

Plan Features Faculty and Staff Accounts
(Enterprise Plan)
Student Accounts
(Pro Plan)
HD Video Conference 12 Video Feeds 12 Video Feeds
Meeting Participants 100 Participants 25 Participants**
Private Meetings Available Available
Open "Hostless" Meetings Available Not Available
Webinar Mode 100 Participants 25 Participants
Record Meetings
* Including Video Conference
Available Not Available
Host Delegate Up to 2 other Fuze users can start and run the original Host’s meetings Not Available
Fuze Cloud Storage 10 GB 1 GB
Internet Calling (VoIP) Unlimited Unlimited
FREE Toll-audio (US) Unlimited FREE Toll-audio (US) Unlimited FREE Toll-audio (US)
Toll-free and Call-Me Audio Minutes 500 minutes/month* Not Available
International Audio Minutes Applicable Rates Not Available


* Review the Possible Charges for Audio Connection options section of the Fuze Policies & Guidelines page for details on the potential costs.

** There are situations when a Student may need to host larger online collaboration sessions as part of his/her academic degree requirements, graduate assistant activities, etc. Faculty and Staff can Sponsor a Student and request an Enterprise Fuze account on the student's behalf. Review the Fuze Policies & Guidelines page for more information.

[Top of Page]


Training Information

The best way to be successful when using Fuze is to do a little training, testing, and preparation. Fuze provides different types of training to meet different users' needs:

[Top of Page]


Need Help? Fuze Support

Any SLU user can contact Fuze's Support Team directly for assistance using any of the following methods:

email: techsupport@fuze.com
phone: +1-800-844-4118
International callers: +1-415-692-4800
hours: Fuze's Live Support is available 24 hours a day, Monday through Friday
web: Submit and track your questions through Fuze's online ticketing system.
Click here to submit a ticket to Fuze's Support Team
forums: http://support.fuze.com

Service Status: https://support.fuze.com/hc/en-us/sections/200341317-Services-Status

Release History: https://support.fuze.com/hc/en-us/sections/200341327-Release-Notes


Report Technical Issues Directly to Fuze Support

If you are experiencing technical issues with Fuze, you can report the issue directly to Fuze Support. The best way to do this is to use the “Send Feedback” option in the Fuze client to send the logs on your device to Fuze Support.

Fuze Send Feedback dialog

  1. Expand the menu in the bottom-left corner of the Fuze welcome screen.
  2. Click 'Send Feedback.'
  3. Enter your email address, select an applicable subject for your issue, and enter any details about the issue.
  4. Click the 'Send' button to submit your issue report to Fuze.


To request SLU ITS support with Fuze

  • Please contact the IT Service Desk at 314-977-4000 or visit the IT Service Desk page for a complete listing of service desk locations and hours.

[Top of Page]


Learn More about Fuze:

Updated: 6/07/2016 TCR

Higher purpose. Greater good.
© 1818 - 2017  SAINT LOUIS UNIVERSITY   |   Disclaimer   |  Mobile Site
St. Louis   |   Madrid